Sales & Service

Design
The design of the course is that staff develop their own dialogue to
situations that they face all the time. This would apply to any company, using their own products.

Profile of course
AM
Delegates present 2 minutes on a pre prepared product.
Delegates undertake a role-play with dialogue they use now.

Features & Benefits
(working with their key products)

Sales v's Service
Assumptions (dangers, how to avoid)
Customer Life Cycle (highlighting opportunities)

PM
Questions
(working with their key products)

Listening

Objections
(working with their key products)

Re-run of role plays - in pairs giving each other feedback

Action
How would you approach the same call again?

Duration
1 Day

Next Steps
All of our programmes are tailored to meet the specific needs of your organisation. Contact us today for a free initial consultation.

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