Overview

This programme is aimed at Managers and Supervisors who have responsibility for operational activities which impact customer service.

High level aims are to:

• Improve processes to enhance operational excellence so that customers receive a high quality of service.
• Avoid reputational risk from failure in operational excellence.
• Provide delegates with a grounding in operational best practice drawn from the external business environment.

Interactive content with strong focus on delegate contribution and practical application.

Content
The Operations model and the five operations objectives
Process and Job design and improvement
Continuous Improvement
Planning and managing capacity
Service Quality – External and Internal
Performance Measurement

Duration
3 Days (Delivered in modules if required)

Next Steps
All of our programmes are tailored to meet the specific needs of your organisation. Contact us today for a free initial consultation.

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